Ordering Guide & FAQs
How Ordering Works
Every made-to-order item includes a free digital proof within 24 hours and unlimited revisions until you approve the final design. Production begins only after approval. Most orders are produced within 3–5 business days and arrive within 7–10 business days after production.
Below you’ll find answers to the most common questions about ordering, proofs, shipping, cancellations, and returns.
Frequently Asked Questions
How long does it take to receive my order?
All items are made to order.
You’ll receive a free digital proof within 24 hours (for personalized items). Production begins after approval and typically takes 3–5 business days. Standard U.S. delivery usually takes 7–10 business days after production.
Tracking information is emailed once your order ships.
How do I submit my personalization details?
You can enter your personalization details directly on the product page before adding the item to your cart.
If you’re not completely sure about your wording yet, you’re welcome to place your order first and email your custom details to staff@prettyperfectstudio.com afterward. There’s no rush — production does not begin until your proof is approved.
We’ll send a digital proof within 24 hours and you can request revisions until everything looks perfect.
What if I don’t like my proof?
We offer unlimited revisions before you approve your final design.
Production does not begin until you approve the proof. We’ll work with you to ensure you’re completely happy before printing.
Can I change or cancel my order after placing it?
If your order has not yet entered production, we can modify or cancel it.
Once production begins, changes and cancellations are no longer possible due to the custom, made-to-order nature of our products.
Do you offer free shipping?
Yes. We offer free standard shipping within the 48 contiguous United States.
Shipping to Alaska, Hawaii, Canada, and international destinations may incur additional charges. Please contact staff@prettyperfectstudio.com before ordering to confirm availability and rates.
Do you offer expedited shipping?
All items are made to order and require a production period of approximately 3–5 business days before shipping. Because of this, we do not offer expedited production.
Standard shipping timelines apply after production is complete.
Do you send tracking information?
Yes. Tracking information is emailed to you as soon as your order ships so you can monitor delivery.
What happens if my package is lost?
If the shipping carrier confirms that your package has been lost in transit, we will send a replacement at no additional cost.
Do you require returns for damaged items?
In most cases, we do not require damaged or defective items to be returned. If a return is necessary, we will provide instructions.
What is your return policy?
Because all items are made to order, we do not accept returns for change of mind once production has begun.
If your item arrives damaged, defective, incorrect, or is confirmed lost in transit, we will resolve the issue at no cost to you.
For full details, please see our Refund Policy.
What size should I choose for my wall space?
Choosing the right size depends on your wall and furniture placement.
As a general guideline:
- Above a couch or bed: Artwork should be approximately 60–75% of the furniture width.
- Leave 6–12 inches between the top of furniture and the bottom of the artwork.
- For gallery walls, leave 2–3 inches between frames.
If you’re unsure, measure your wall space and contact us — we’re happy to help you choose the best size.
Still have questions? Contact us before ordering — we’re happy to help you feel confident in your purchase.