24/7 Support: staff@prettyperfectstudio.com

FAQ

Most Frequently Asked Questions

You can always reach us directly, these 2 ways:

1. Fastest Response is by Email, typically within 1-2 hours, 24/7:staff@prettyperfectstudio.com

2. Call or text us, please leave a message & we'll return your call/text:  720-664-5088

If you call us, please leave your name, the best number to reach you back, any order details if available, and how we can help assist you.  We have customer support returning calls typically on Monday-Saturday, 12pm-6pm CST

Placing Orders

For Custom Orders, use these steps:

1. Select the product from pricing dropdown, with the options you would like. (size, style, etc.)

2. Click the Add To Cart button

3. Look for the Note to Seller note box, and input your information for customization there.  You can also email these details to us after your order, via:staff@prettyperfectstudio.com

4. Complete the checkout

5. Watch for your proof which will be sent to you via email within 24 hours after we receive your custom order.  You will need to review and approve, or request revisions after receiving your art proof.

For Non-Custom Orders, use these steps:

1. Click the Add To Cart button

2. Complete the checkout

3. If you need any personalization added to any non-custom artwork in our shop, please either order from this custom link, or reach out to us via email and we're happy to assist you here. Custom Canvas Wall Art Link

We currently do customize individual orders, if customization is mentioned in the listing design you're considering or have ordered.  If you've ordered one of our custom designs, we'll customize any details mentioned on that listing; if you're needing full custom, you can order from this listing:  Full Custom Canvas Listing

Please reach out to us for any questions here: staff@prettyperfectstudio.com

NOTE:If you've ordered a non-custom order, where it makes no mention of it being customizable, there would be an extra cost associated with customizing your order.  

If you've ordered a custom design, but given us details that are more intricate than what that design allows, it will likely cost around $10-$15 more, and as much as $25, depending on how involved our design team must get, such as recreating an image or logo for you.  If you have any question about this, please reach out to our support staff, and we can get with our design team about your question or order.  

For any changes with your order, as long as it hasn't been moved into print production, our customer support may be able to help you here.  Please reach out to us:  staff@prettyperfecstudio.com

We move all non-custom orders into production within 24 hours of receiving the order, to ensure a quick delivery.  You'll need to reach out as soon as you can, in order to prevent the production of your order.  Our staff will email you on whether or not it's too late to make additional changes to your order.

If the listing you've ordered from offered customization, as long as you haven't approved the art proof, we should be able to help you make changes to your order.  Once you have received your custom art proof and approved it, it'll likely be too late to request changes, without placing another order.  Please reach out to us and we're happy to let you know how we can help: staff@prettyperfectstudio.com

As long as we haven't moved your order into print production, we're happy to make any changes you're wanting.  Please note that if you request a larger size, or upgrade your order from a digital file, or unframed canvas, to a framed option, we'll need to charge you the difference in price to complete your order; if you downsize from a framed to an unframed, smaller size, or digital file, we're also happy to do partial refunds of the amount difference.  But if we've sent your order into print production, we won't be able to make any further requested changes, as our cost of your product will already be spent in product production costs.

With all this being said, please reach out to us via email, and we'll do our best to ensure that your order is Pretty Perfect for you.

We do provide a discount for signing up to receive our future sales & discounts, via email.  Use the link below to save 15% on your first order:  https://prettyperfect.com/discount/PRETTYPERFECT15

You can also reach out to our customer support and we're glad to help any way we can:  staff@prettyperfectstudio.com

Due to our competitive pricing, we currently don't offer any bulk discount, or options for wholesale business accounts.  Many of our products are custom and made-to-order, which involves staff time and effort outside of the normal products available in the marketplace.

We do provide a discount for signing up to receive our future sales & discounts, via email.  You can check for our latest discounts here: https://prettyperfect.com/discount/PRETTYPERFECT15

You can also reach out to our customer support and we're glad to help any way we can:  staff@prettyperfectstudio.com

We don't have a physical location for customers to visit.  But we do have customer support available 24/7 via email, and you can anticipate a response after reaching out to us about any questions, typically within a few hours max.

Here's our customer support email: staff@prettyperfecstudio.com

Regarding sales tax within e-commerce, we must collect and remit sales tax in the state where we have been licensed to do business. Unfortunately, it's not something that we can 'get around' and we have to charge it, even if you live in a state that doesn't remit sales tax.

If you have additional questions concerning this, you can reach out to our customer support and we're happy to help how we can here.

For our canvas wall art, we currently are able to include a simple gift note message with your wall art order.  We aren't able to provide any physical cards, but will provide this gift note on a paper flyer along with the order.  Please provide any gift notes either in the 'notes' section, before placing your order; or via email to us: staff@prettyperfectstudio.com

We are unable to provide gift notes on any blanket order, due to our blanket print partner not having that option available at this time.

Shipping & Processing

Processing Times: All of our orders are made-to-order.  It generally takes 3-5 business days to process, produce, and ship your order; then, we ship each item via UPS/FedEx/USPS ground 3-5 business day shipping. On average, you can anticipate receiving your orders within 7-10 business days from first placing your order with us.

NOTE:  Each custom order can take longer than the above estimated processing times.  Although uncommon, this is largely due to additional art revision requests being made; or simply by not responding to us after we've sent your art proof to review and approve with us, via email.  We email each proof and revision to customers, within 24 hours from receiving any custom orders or revision requests.  

If you have any questions, you can reach out to us anytime and we're happy to clarify here:  staff@prettyperfectstudio.com

▶︎ Ships to all 48 contiguous USA states free!

Paid shipping upgrades available for most items, & locations in:

- Hawaii & Alaska
- Canada
- International 
(over 200 countries worldwide)

Reach out to us via email, prior to ordering, and we're happy to verify that we can ship to the product you're wishing to order, to the address you're needing.

There may be additional transit times for these locations, outside of our normal 3-5 day ground shipping within the contiguous 48  United States.  Also, there is an additional shipping cost with these locations, due to an increase in shipping carrier fees passed onto us.

- Shipping prices for Alaska, Hawaii, or Puerto Rico: AK, HI, or PR Shipping Prices

-Shipping prices for Canada: Canada Shipping Prices

-International shipping prices, outside of above mentioned: International Shipping Prices

If shipping to anywhere outside of the contiguous United States, into areas such as Hawaii, Alaska, or Puerto Rico, please email us your shipping address to ensure that we can deliver to your address, before placing your order with us:  staff@prettyperfectstudio.com

Once we confirm we can ship to your physical address, you can then order the wall art you're wanting; include the correct shipping upgrade above, with the quantity and item type(s) corresponding with the quantity and item type(s) that's in your order.

Our items are produced in the United States.  There will likely be extended delivery times  for any location outside of the contiguous 48 United States, including Mexico and Canada.  Also, there is an additional shipping cost with these locations, due to an increase in shipping carrier fees passed onto us.

- International shipping prices, outside of above mentioned: International Shipping Prices

- Shipping prices for Alaska, Hawaii, or Puerto Rico: AK, HI, or PR Shipping Prices

- Shipping prices for Canada: Canada Shipping Prices

After we confirm we can ship to your physical address, you can then order the wall art you're wanting; include the correct shipping upgrade above, with the quantity and item type(s) corresponding with the quantity and item type(s) that's in your order.

Note on international customs fees:  We've already included this in these prices, so that should be covered in the prices you're seeing to ship to your country, via the shipping upgrade listing above.

We don't currently offer expedited shipping. Due to the higher than normal demand, with a huge increase in orders, and also the current epidemic affecting shipping carriers' timing, we want to be transparent on our shipping times and suggestions, below.

We do currently offer free shipping within the United States, & your order will ship via UPS/FedEx/USPS ground 3-5 days shipping.  That time doesn't include the 5-7 business days it'll take to produce your product, as each order is made to order.

You may track your order at any time using the tracking number provided via email or by using our tracking page here.

*SUGGESTION:

What we've seen some customers do for gift orders, is print our proof out and place it in a card to the recipient to see what's arriving for them; this is if the order appears it won't arrive "in time."  Quality is our priority here, which is why we're so transparent about delivery times.  Ultimately we want you to have the perfect experience, and we hope you can appreciate that.

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